• Join a growing ICT department in a progressive Aged Care facility.
• Drive system performance, incident resolution and continuous improvement.
• Earn up to $15,899 tax free with salary sacrifice options

About the organisation

Set within beautiful grounds in the seaside suburb of Hove, Alwyndor delivers on-site residential living and support at home services, along with therapy and wellbeing services that empower the people in our communities to live healthy, engaged and fulfilled lives.

Alwyndor’s welcoming, high-quality facilities include 144 residential, dementia, respite care beds, transitional and care awaiting placement beds, together with allied health, therapy and wellness programs and home support packages that support people in Adelaide’s southern metro communities.

About the opportunity

The Application Analyst role is responsible for supporting clinical, administrative, and operational software systems used across our aged care facility. This role ensures our staff have reliable access to critical applications that support resident care, compliance, and service delivery. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a passion for supporting front line healthcare professionals.

• Provide Tier 2 support for aged care-specific software applications (e.g., electronic medication management systems, care planning tools, rostering platforms, resident management systems).
• Troubleshoot and resolve application incidents and service requests from care staff, clinical teams, and administrative users.
• Liaise with software vendors and internal IT teams to escalate and resolve complex application issues.
• Assist with routine system maintenance, upgrades, patching, and configuration updates.
• Support application roll outs and staff on boarding, including testing, documentation, and training.
• Maintain up-to-date support documentation, user guides, and change logs.
• Monitor application performance and proactively identify potential disruptions to care or operations.
• Ensure that application configurations support compliance with aged care industry standards and regulatory requirements (e.g., Aged Care Quality Standards).
• Participate in audits, data reviews, and quality improvement initiatives related to software usage and reporting.

To be considered for this role you will have...

• Strong problem-solving and analytical skills with a customer-first mindset.
• Ability to communicate effectively with both technical and non-technical staff, including clinicians and care workers.
• Understanding of data privacy, security, and compliance requirements in aged care.
• Previous experience working in or supporting software systems in residential or home-based aged care environments.
• Knowledge of rostering, finance, HR, or compliance systems used in aged care (preferred but not essential)
• Experience with liaising with Vendors and ticket management processes
• Proficiency in writing and executing basic SQL queries for troubleshooting and reporting.
• Experience with cloud-based application environments.
• Information Technology certificates and/or University degree advantageous but not essential.

You must also be willing to obtain a National Police Certificate before commencing employment as well as a functional assessment.

Alwyndor is a family friendly community organisation and understands the importance of work/life balance.

Alwyndor is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply. Nursing and Health Professional Students are encouraged to apply.

It’s an exciting time to join Alwyndor!
If this sounds like the role for you, please APPLY NOW by submitting a combined cover letter and resume.

For more information, visit our website or email [email protected]